Terms and Conditions - Ultimate Boat Parties

1. WHO YOU ARE BUYING FROM

Ultimate Boat Parties provides the booking system by which Event Organisers make their tickets available for purchase online by you, the Customer.

Ultimate Boat Parties facilitates the booking between you and the Event Organiser. Ultimate Boat Parties do not have any involvement with the events other an receiving a commission on the ticket sales. We simply handle the booking process when you purchase tickets online.

2. EVENT INFORMATION

All details of Events including, but not limited to, times, venue, ticket prices and availability are provided by the Event Organiser. The accuracy of all such information can sometimes contain errors and Ultimate Boat Parties will not be liable for any damages of any kind arising from the use of this Site, including without limitation, direct, indirect, incidental, and punitive and consequential damages.

3. TICKET SALES PROCESS

You can browse the specific events on the website. You may then specify:

a) the event which you wish to buy tickets;

b) the quantity of tickets you wish to buy;

c) where relevant, the standard or upgrade options.

The site will then display the payment due for the tickets specified. You will then be asked to select your preferred method of payment and having entered and submitted credit or debit card details, the Event Organiser’s merchant service will charge the card issuer the appropriate amount. On completion of the transaction, the chosen tickets will be registered in your name and you will be sent confirmation of booking via email.

Details of the Event Organiser’s name, email and contact telephone number are included in your booking confirmation email.

We recommend that when using the site you ensure that you are only using one browser window. Using multiple browser windows could result in you losing your ticket selection, duplicate charges or timer expiration. When making payment, you must not use the “back” button on your browser as this may cause you to lose your ticket selection or result in a duplicate booking.

4. CURRENCY

Payment for tickets sold through Ultimate Boat Parties are in British Pounds or Euros as displayed.

5. ORDER CONFIRMATION

Order confirmation will take the form of a summary web page at the end of the purchase sequence. This will be followed by a booking confirmation email dispatched to you. Both contain details of the tickets purchased and a unique purchase reference number, which acts as your proof of payment.

If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, it is your responsibility to confirm with our Customer Service Department whether or not the order has been completed, as only you may be aware of any problems that may occur during the purchase process. Ultimate Boat Parties will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.

Any ticket-holder unable to present confirmation of purchase in the form of a print out of the email (or web page equivalent) and valid identification indicating they are the individual named on the confirmation may not be admitted to the event, and will not receive a refund.

6. DISPATCH OF TICKETS

Tickets can be issued in three different formats:

Etickets (These are usually sent by the event organiser after full payment has been made and your place has been confirmed);
Traditional tickets. Tis would be indicated in your booking confirmation.

It is the purchaser’s responsibility to ensure that correct ticket delivery information is provided (email address or postal address) as incorrect information will result in tickets not being successfully delivered. Ultimate Boat Parties will not be held liable for ticket refunds, ticket exchanges or any other costs arising as a result of incorrect information provided by the customer.

If tickets are not received 7 Days before the date of your event, the purchaser must contact Ultimate Boat Parties prior to the event to enable us to update the contact information and re-send tickets.

7. REFUND PROTECTION

Sometimes the organiser will cancel the event due to unforeseen circumstances, in which case you will receive a full refund.

Adverse weather including snow, frost, fog or storm where the government has issued travel warnings.
Unexpected disruption.

In circumstances where you need to cancel refunds will be at our discretion.

8. EXCHANGES AND REFUNDS

Before placing a booking, carefully review your event and ticket selection. Once purchased tickets cannot be exchanged or refunded unless the Event is cancelled, moved to another date, or if details of the Event are significantly changed after a booking is placed.

The varying exchange and refund policies set forth by Event Organisers prohibit Ultimate Boat Parties from initiating exchanges or refunds after a booking is placed or if a ticket is lost or stolen. In the event of such reversal of transaction being desired, you should contact the Event Organiser directly, as they may, at their discretion, agree to your wishes.

As the Event Organiser manages the booking once we have secured your place with a deposit , the Event Organiser is solely liable for honouring any refunds. This doesn’t apply with events where the full balance is paid to us. In this case we are responsible for refunds.

9. CANCELLED AND POSTPONED EVENTS

It is the responsibility of the Event Organiser to notify you if an event is postponed or cancelled and Ultimate Boat Parties provides Event Organiser’s with the ability to send an email to all ticket-holders. It is the ticket-holders responsibility to ensure that a correct email address is provided to receive event update messages.

It is your responsibility to check whether the Event is going ahead at the scheduled date, time and venue, and Ultimate Boat Parties cannot guarantee that they will inform you of any changes to the event date, time or venue. You must notify Ultimate Boat Parties of an event cancellation no later than the Monday following the event date.

Ultimate Boat Parties will under no circumstances be responsible for any remedy for inconvenience, consequential expenses incurred or any other loss or damages resulting from the cancellation or postponement of any Event.

Event Cancellation

If an Event is cancelled by the Event Organiser (i.e. a cancellation due to circumstances beyond the Event Organiser’s control), Ultimate Boat Parties will initiate a refund for the purchase price of your tickets and any booking fees to the amount paid to us directly. Ticket delivery, refund protection and telephone service fees are non-refundable.

Ultimate Boat Parties is normally notified in advance of any pending Event cancellation by the Event Organiser. We then automatically initiate refunds to all tickets purchasers. You can also notify Ultimate Boat Parties directly if you discover that an event has been cancelled by emailing hello@ultimateboatparties.com no later than the Monday at noon following the event.

As the Event Organiser has taken the event ticket balance, Ultimate Boat Parties will send the request for a refund however the Event Organiser is solely liable for honouring any refunds. Again, this doesn’t apply when we take the full payment and we are then responsible for the refund.

Event Postponed or Change of Venue

If an Event is moved from its advertised venue and / or the date is changed, tickets already purchased may remain valid should you wish to attend the revised Event. If not, Ultimate Boat Parties will initiate a refund for the purchase price of your tickets and any booking fees to the amount paid directly to us. Ticket delivery fees, refund protection and Telephone Service fees are non-refundable. You must contact Ultimate Boat Parties as soon as possible and no later than one working day prior to the revised event date to request a refund. After this cut-off time, Ultimate Boat Parties is unable to offer refunds and requests should be directed to the event organiser who may refund at their discretion, but this is not guaranteed.

Event Specific Refund and Exchange Terms and Conditions

Some Event Organisers will explicitly stipulate that cancellation due to weather, act of God or any other unavoidable eventuality will not result in a refund. If such terms have been applied, they will be displayed on the booking page for you to read in the course of the booking process and; having been so displayed; shall prevail over the provisions above, meaning that no refund will be due.

11. UNLAWFUL RESALE OF TICKETS

The unlawful resale (or attempted unlawful resale) of a ticket is grounds for seizure or cancellation of that ticket without refund or other compensation.

12. TERMS AND CONDITIONS OF THE EVENT ORGANISER

This ticket is issued subject to the terms and conditions of the Event Organiser. If applicable, the details of an Event Organiser’s terms and conditions will be available through the purchasing process or at the venue box office. Breach of any of these terms and conditions or any unacceptable behaviour likely to cause damage, nuisance or injury shall entitle the Event Organiser to eject you from the venue.

It is your responsibility to comply with any age restrictions which apply to the event or the venue where the event is being held.

13. QUERIES AND COMPLAINTS

As Ultimate Boat Parties is the software provider, any disputes or complaints regarding an event or ticketing should be directed to the Event Organiser. You can contact the Event Organiser via the Details provided in your booking confirmation. If you have a query or complaint regarding Ultimate Boat Parties, please send your comments by email to hello@ultimateboatparties.com where we will try to resolve your query or instigate our complaints procedure on your behalf.

14. YOUR PRIVACY

We believe that the privacy of all our Users is important, but we place particular emphasis on the privacy of our ticket buying Customers. Please refer to our Privacy Policy for full details.

15. DISCLAIMER

The site and its content are delivered on an “as-is” and “as-available” basis. Ultimate Boat Parties disclaims all warranties, express or implied, including also any implied warranties of merchantability and fitness for a particular purpose.

Ultimate Boat Parties does not promise that the site will be error-free, uninterrupted, or that it will provide specific results from use of the site or any content, search or link on it.

Ultimate Boat Parties cannot ensure that files you download from the site will be free of viruses or contamination or destructive features.

Ultimate Boat Parties will not be liable for any damages of any kind arising from the use of this site, including without limitation, direct, indirect, incidental and punitive and consequential damage. Ultimate Boat Parties makes no guarantee of any specific result from use of this site or use of the Ultimate Boat Parties service.

16. LIMITATION OF LIABILITY

Whilst we endeavour to ensure that the website is fully operational at all times, on those occasions when there are interruptions to service due to essential maintenance, system upgrades, internet service interruptions or any other factors beyond our control, Ultimate Boat Parties will not be liable for any indirect, consequential, exemplary, incidental, special or punitive damages, or for lost profits, revenues or business opportunities, even if Ultimate Boat Parties has been advised of the possibility of such damages.

Neither Ultimate Boat Parties nor the Event Organiser shall be liable for any loss of enjoyment or wasted expenditure. Personal arrangements including travel, subsistence and accommodation relating to the Event which have been arranged by you are at your own risk.

Ultimate Boat Parties disclaims any and all liability for the acts, omissions and conduct of any third party users, Ultimate Boat Parties users, advertisers and / or sponsors on the site, in connection with the Ultimate Boat Parties service or otherwise related to your use of the site and /or the Ultimate Boat Parties service. Ultimate Boat Parties is not responsible for the products, services, actions or failure to act of any venue, performer, promoter or other third party in connection with or reference on the site.

Notwithstanding the foregoing, nothing in the Agreement shall be taken to limit or exclude any liability which Ultimate Boat Parties may have for (i) death or personal injury arising from Ultimate Boat Parties negligence; (ii) fraudulent misrepresentation; or (iii) any liability that cannot be excluded or restricted by law.

17. TRADEMARKS